Which Auto Insurance Company is the Best?

If you ask 10 people who the best auto insurance company is; you will probably get several different answers.  I can tell you who I think the best insurance company is but I won’t; however, I will give you six areas that you should consider when deciding on your insurance company.  Here are those six areas: 

1. Price
2. Customer Service
3. Coverage
4. Availability of an agent
5. Financial Strength
6. Department of Insurance Complaints

While price is one of the top concerns for many consumers when deciding on their insurance company, it should not be the only factor.  Ask yourself, is a cheap policy really a good value if you don’t receive the level of customer service you deserve, the coverage you need, the company’s isn’t financially strong, and/or they have a high number of customer complaints filed with the Department of Insurance.

You also want a company that receives good reviews for their claim/customer service from their policyholders as well as from the people involved in accidents with them.  This information can be found by searching on the Internet.  All insurance policies are not the same and may have minor differences from company to company.  Some companies may lower your liability limits if you are not the person driving the car when an accident occurs; you should ask if your coverage changes if you are not the person driving your car. 

Getting proper auto protection isn’t as easy as a 15 minute phone call, picking your coverage off of a shelf in a store, or a click of your mouse.  However, if your preference is to do business over the phone or Internet there are companies that provide those options; in addition to the personal service of a licensed agent.  When you don’t know what you don’t know about your insurance, a licensed agent can assist you in making the right decisions to protect you and your family.  You directly pay an agent’s commissions; as a result, you would think they would have a stronger personal interest in getting your problems resolved to your satisfaction.

You pay your premiums to your insurance company for the promise that they will be there in the future if and when you need them.  Therefore, it makes sense to look for an insurance company who is financially strong.  There are several websites including www.AMBest.com; which rate the financial strength and ability of the insurance companies to pay their claims.  An “A” rating is given to companies who are concerned financially strong and have good claim paying ability.  Finally you should visit the California Department of Insurance’s website to see number of justifiable complaints files against the insurance company.  This could be an indication of problems with that insurance company.  After reviewing these six areas that make up a strong insurance, you should be able to decide what insurance company is best for you.

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