Tip Seventeen: Control the process

Too often, people forgot that they have a choice.  The best advice about getting your car fixed is to remember that the money may be coming from the insurance company but you should control the repair process. This means refusing to settle for a repair job you don’t like. And it may also mean refusing to accept the use of generic replacement parts instead of the original manufacturer’s parts (your policy may give your insurer the right to use generic parts, so it’s important to check the fine print to know your rights). Even if your favorite shop doesn’t do the repairs, you can still have your mechanic look at the car (although this may be at your personal expense) and provide an assessment of what should be fixed. Ultimately, it’s your car and your call about what’s done to it. Keep this in mind, not only when you’ve been in an accident, but also when you’re looking to purchase a policy.

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